Global - Engilsh
Frequently Asked Questions
Find answers to common questions about AUX air conditioning systems.
Section 1: Products & Technology
1. What types of air conditioning systems does AUX manufacture?
AUX manufactures a comprehensive range of air conditioning solutions for both residential and commercial applications, including:
- Residential Systems: Wall-mounted split air conditioners, Multi-split systems, Portable air conditioners.
- Commercial Systems: Cassette units, Ducted systems, Ceiling-mounted units, Floor-standing units, VRF (Variable Refrigerant Flow) systems.
AUX provides both OBM (Own Brand Manufacturing) products under the AUX brand, as well as ODM and OEM solutions for global business partners. We offer flexible product development, branding, and customization services to meet different market needs.
2. What energy efficiency certifications do AUX air conditioners have?
AUX air conditioning systems are designed to comply with a variety of international energy efficiency and safety standards, depending on the model and regional requirements. These may include:
- Energy Star (USA): Available for selected high-efficiency residential models
- CE Marking (EU): Compliance with European safety, health, and environmental requirements
- CB Certification: International electrical safety certification
- SASO (Middle East): Compliance with Saudi Arabian standards and regional regulations
Certification availability may vary by product model and market.
3. How long is the warranty on AUX air conditioners?
Warranty terms vary by region. Typically, AUX offers 1-2 years for parts and extended compressor warranties depending on local distributors.Note: Warranty activation is required via your regional AUX website.
4. Where are AUX air conditioners manufactured?
AUX Group, established in 1986 and headquartered in Ningbo, China, is a global air conditioning manufacturer with products distributed to over 160 countries worldwide.
5. What is the difference between inverter and non-inverter ACs?
Inverter air conditioners improve energy efficiency by adjusting compressor speed, reducing energy consumption and maintaining stable temperature.
Section 2: Usage & Maintenance
6. How do I choose the right BTU capacity for my room?
The recommended BTU capacity depends on room size, insulation, ceiling height, and climate conditions. Below is a general guideline:
| Room Size (sq ft) | Recommended BTU | Tonnage |
|---|---|---|
| 150 - 250 | 9,000 BTU | 0.75 Ton |
| 250 - 350 | 12,000 BTU | 1 Ton |
| 350 - 500 | 18,000 BTU | 1.5 Ton |
| 500 – 700 | 24,000 BTU | 2 Ton |
Note: Actual requirements may vary depending on insulation, sunlight exposure, and room height.
7. How often should I service my AUX air conditioner?
- Monthly: Clean/replace air filters.
- Annually: Professional service (refrigerant, coils, electrical).
8. Does AUX offer ODM/OEM services for businesses?
Yes. We provide customized branding (M-Series, Q-Series) and logistics support for global business partners.
9. What should I do if my AC shows an error code?
1. Note the code. 2. Refer to the manual. 3. Reset power for 5 mins. 4. Contact service if unresolved.
IMPORTANT : Always use certified technicians for refrigerant or electrical repairs.
10. Are AUX air conditioners suitable for tropical climates?
Yes. Some AUX tropical models support high-temperature operation up to 65-68°C depending on configuration.
